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VTEX Tracking is the delivery management system from the Brazilian multinational technology company for e-commerce and unified commerce , VTEX . It is a resource that provides advantages for retailers, carriers, and especially for consumers.
The system was inherited from dLieve , a company specializing in collection, delivery, and service management, which, along with Biggy, was recently acquired by VTEX with the aim of strengthening its position and preparing for expansion in the US and Europe.
The VTEX Tracking system has means for managing, routing and monitoring in real time the deliveries of products purchased by consumers from all over Brazil in virtual stores like yours.
Discover the main features of this tool below. Find out about its benefits and much more!
As soon as you can, also click on “ VTEX Log ” and discover a freight gateway with various delivery options and multiple advantages.
VTEX TRACKING SYSTEM FUNCTIONALITIES
The main features of VTEX Tracking are:
- Scripting: systematization of the product delivery stages of your online store;
- Forecasting: your customers will be able to know the exact time that the order will be delivered;
- Real Time: retailer can check the status of each delivery in real time;
- Safety: your customers can verify the driver's data in advance;
- Alerts: driver can inform retailer when he cannot deliver on time;
- Chat: it is possible to communicate with the driver via chat;
- Competition: system has digital signature and barcode for delivery confirmation;
- Notifications: inform customers about the status of deliveries via SMS, email or WhatsApp.
As you can see, VTEX Tracking is a resource that empowers customers, carriers and retailers. In this way, it adds more value to the VTEX unified trading platform, which today is one of the best in America and the world.
ADVANTAGES OF VTEX TRACKING
VTEX Tracking provides advantages for:
The clients:
Customers follow the delivery movement of the products they purchased in your virtual store. In addition, they can verify who is the driver who will make the delivery. These features provide them with more convenience and peace of mind, which undoubtedly increases satisfaction and improves their shopping experiences.
Carriers:
Transportation companies can reduce the number of complaints . This also lowers customer service costs. Furthermore, they can rely on digitized receipts, providing greater data transparency. This more efficient delivery management also reduces returns, reverse logistics , and redeliveries.
The retailers:
Retailers have real-time access to all delivery steps and data from one dashboard. This certainly gives them more practicality and allows them to make better decisions in the face of unforeseen circumstances. Thus, retailers also reduce their customer service costs while retaining their customers with better service.
Finally, VTEX Tracking optimizes the last step of the e-commerce logistics service, which concerns the journey of the goods from the stock to the customer's location.
In this aspect, it avoids mismatches in delivery, makes it possible to trace efficient routes, offers easier decision-making, among other benefits. And, it is worth mentioning, it can be used by client companies and also by companies that are not clients of the VTEX platform.
Access and read our article “ Social Selling VTEX ”. Discover a free, shareable virtual shopping cart tool that enables assisted sales via messaging apps.
