VTEX AI Workspace is the AI-native management layer of the VTEX Commerce Platform. Through a unified interface, leaders can define objectives, query data in natural language, and coordinate specialized agents to transform insights into action. As a Quadrant VTEX partner, ae-Plus supports diagnostics, data preparation, use case prioritization, and operational evolution, according to the resource availability for each account.
AI Workspace · AI Agents
VTEX Vision presents how artificial intelligence will be incorporated into operations, customer interactions, and new revenue streams in digital commerce. This vision materializes in three complementary areas — the AI Workspace, within the VTEX Commerce Platform, is one of them.
Native AI operating system for operations management, data analysis, and orchestration of specialized agents.
Independent agents for product discovery, conversational sales, customer service, and after-sales support.
Learn about the solution →A platform for monetizing audiences and retail media campaigns optimized by artificial intelligence.
Learn about the solution →Each agent specializes in a part of the operation, coordinated by My Assistant — with availability varying between priority access and scheduled release, as VTEX releases each feature.
AI Workspace conversational interface: translates business objectives into tasks and distributes work among specialized agents.
Conversational analytics — ask in natural language about operational performance and receive trends, anomalies, and opportunities.
Generating, adapting, versioning, and governing content at scale with generative AI.
Assisted optimization of catalog items, maintaining consistency and quality of product listings at scale.
Identifies and orchestrates promotional and sales campaign opportunities for the operation.
Continuously adjusts the relevance of store searches without manual intervention from the team.
It simulates and optimizes order allocation strategies between distribution centers and stores.
Source: VTEX Commerce Platform official AI agent catalog (vtex.com/pt-br/vtex-vision) — priority access and launch status defined by VTEX itself and subject to change.
AI Workspace was designed to reduce the manual work involved in identifying an opportunity, deciding what to do, and executing the action on the platform.
Targets such as revenue, conversion, margin, catalog quality, or operational efficiency guide the work of the agents.
The interface translates business objectives into activities and distributes the work among specialized agents.
Questions in natural language are converted into analyses, trends, anomalies, and growth opportunities.
Depending on the availability of each resource, agents can work in catalog, promotions, search, content, and order allocation.
The value of AI Workspace lies not only in having isolated agents. It lies in creating a management layer where objectives, data, decisions, and execution become part of the same operational flow.
Reduce the cycle between identifying an opportunity, analyzing the scenario, and putting an action into action.
Consult data in natural language and transform business questions into insights faster.
Specialized agents handle operational activities, while the team monitors priorities, governance, and results.
Sources: VTEX Vision (vtex.com/pt-br/vtex-vision) · e-Plus implementation experience as a VTEX Quadrant partner
Adopting artificial intelligence in VTEX operations doesn't begin with activating a feature. It's necessary to evaluate data, catalog, business rules, channels, processes, governance, and business objectives.
e-Plus uses its experience in deploying and evolving VTEX operations to identify priority use cases, prepare the necessary infrastructure, and monitor the adoption of agents provided by VTEX.
Assess the readiness of my operation.| What changes | Traditional operation | With AI Workspace |
|---|---|---|
| Performance analysis | Static reports and reliance on analysts | Questions in natural language and insights from the Data Insights Agent. |
| Operation coordination | Activities distributed manually between areas | Goals transformed into tasks coordinated by My Assistant |
| Search relevance | Manual adjustments to rules and terms. | Continuous optimization by Search Optimizer Agent (coming soon) |
| Catalog content | Manual review, item by item. | Catalog Agent-assisted optimization (coming soon) |
| Sales | Fragmented analysis and manual campaign creation | Identifying opportunities through the Promotions Agent (coming soon) |
| Order allocation | Manual maintenance of operational rules | Simulation and optimization using the Order Allocation Agent (coming soon) |
| content management | Separate tools and workflows | Generation, versioning, and governance in AI-Powered Enterprise CMS |
e-Plus assesses which combination of agents makes sense for your current situation — not every operation needs (or is ready to) activate all agents at once.
It's the native AI-powered management layer of the VTEX Commerce Platform. In a unified interface, leaders define objectives, consult data in natural language, and coordinate specialized agents to transform insights into actions, reducing the distance between decision and execution.
VTEX Vision is VTEX's vision for AI-native commerce, organized into three complementary areas: the Commerce Platform, which includes the AI Workspace for operational management; the CX Platform, for customer experience; and the Ads Platform, for retail media. The AI Workspace is one of these areas, not the entirety of VTEX Vision.
No. Each agent handles a specific part of the operation — search, catalog, promotions, order allocation, or content. e-Plus works with your company to evaluate which combination of agents makes sense to prioritize first, considering data maturity, channels, and business priorities.
The role of the AI Workspace is to take over repetitive operational and analytical tasks, freeing up the team for priorities, governance, and decisions that require business judgment—not to eliminate the team responsible for operations.
As a Quadrant VTEX partner, ae-Plus conducts readiness diagnostics, prioritizes use cases, organizes data and governance, supports access to and configuration of available account resources, and monitors continuous evolution through CS Flex.
My Assistant, Data Insights Agent, and AI-Powered Enterprise CMS are in priority access. Catalog Agent, Promotions Agent, Search Optimizer Agent, and Order Allocation Agent appear on the VTEX roadmap as "coming soon." Availability is determined by VTEX itself and may change.
They are complementary but separate platforms. AI Workspace is the operational management layer — data, catalog, promotions, search. VTEX CX Platform is focused on customer interaction — customer service, conversational sales, and after-sales service, with its own agents and hiring model.
No. The VTEX Ads Platform is a proprietary retail media platform within VTEX Vision. Part of its new agency campaign experience is still planned in the VTEX roadmap and is not orchestrated by the AI Workspace.
Availability depends on the launch stage of each feature, account eligibility, and access granted by VTEX. Some components are in priority access, while others still appear on the roadmap as "coming soon". e-Plus can assess the operational scenario and support the preparation and access process.
The initial e-Plus diagnosis assesses catalog quality and structure, existing integrations, business rules, and data history—the foundation upon which AI Workspace agents will operate. Adjustments to this data plane are usually a prerequisite before agent configuration.
Availability information updated in July 2026. Features, nomenclature, and access conditions are subject to change by VTEX at any time.
Assess which use cases are ready to move forward, what data and processes need to be prepared, and which agents should be prioritized as resources become available for your operation.
Fill out the form and an e-Plus specialist will contact you to assess which VTEX AI Workspace agents make sense for your operation.
Receive contact from one of our specialists by filling out the form below or via WhatsApp Tel: +55 11 98863-7077