VTEX and Shopify e-commerce agency for companies that need To evolve without stopping.
e-Plus structures, operates, and evolves e-commerce operations for growing industries, retailers, and brands, combining platform deployment, performance, CRO, CRM, data, and technology into a seamless model: CS Flex.
Major brands are evolving Digital Commerce with ae-Plus.
Three fronts. An operation.
We don't act as a one-off supplier. We structure, operate, and evolve your business's digital channel in a continuous and coordinated manner.
CS Flex
e-Plus' proprietary model for e-commerce businesses that need to grow with greater speed, control, and consistency. It combines strategic Customer Success, governance, and multidisciplinary experts to prioritize, execute, and continuously evolve operations.
Understanding CS Flex →Commerce Tech
We implement, support, and evolve B2C, B2B, and D2C e-commerce operations with platforms, native apps, integrations, and continuous improvements. From architecture to growth, technology is applied to sell more and better.
View solutions →Performance & Intelligence
Performance, data, and AI applied to the continuous evolution of e-commerce. We monitor operational signals, identify bottlenecks and opportunities, and transform insights into actions coordinated by CS Flex.
View capabilities →CS Flex.
Continuous evolution for your e-commerce.
CS Flex is e-Plus's continuous evolution model for e-commerce operations that need to grow with greater speed, control, and consistency. Strategic Customer Success governs priorities, coordinates multidisciplinary specialists, and transforms demands into real evolution for the digital channel.
From implementation to Continuous evolution of e-commerce.
Five key areas for structuring, operating, and accelerating B2C, B2B, and D2C e-commerce operations — from platform selection to continuous evolution with technology, data, and performance.
E-commerce implementation
Complete structuring of operations in VTEX and Shopify. From discovery to go-live, with architecture, ERP integrations, data, tracking, and performance fundamentals from day one.
See solution →App Commerce
Native apps and mobile experiences as a strategic extension of e-commerce to increase repeat business, conversion rates, customer loyalty, and average order value.
See solution →Support & Evolution
Technical support and continuous platform evolution, with bug fixes, improvements, new features, and backlog prioritization to maintain stable and evolving operations.
See solution →Growth Commerce
Data-driven growth, integrating media, SEO, CRO, CRM, and analytics to improve digital channel acquisition, conversion, retention, and revenue.
See solution →B2C & B2B & D2C
Digital commerce strategies for retail, industries, distributors, and brands: B2C, B2B portals, D2C stores, ERP integrations, commercial rules, and coordinated omnichannel channels.
See solution →Specialties that accelerate the The evolution of e-commerce.
Integrated specialties to improve acquisition, conversion, retention, technology, and operational intelligence. At CS Flex, these areas are prioritized and coordinated according to the growth challenges of your e-commerce business.
Digital
Real operations, Measurable results.
Over the years, ae-Plus has evolved the digital operations of industries, retailers, and brands across different segments — building long-term relationships, tackling complex projects, and delivering results aligned with e-commerce KPIs.
Roast stores
Organic revenue within 12 months after migrating to VTEX IO and restructuring SEO.
Santa Luzia
ROAS Black Friday
miss
Continuous full-stack partnership
Roman Villa
Mobile CVR after CRO
MC inks
SEO ranking by category
what our patients, and they say
The e-Plus team provided exceptional service in implementing our e-commerce site. The design is incredible, the interface is intuitive, and navigation is fluid. They met deadlines, demonstrated technical expertise, and ensured the site's performance.
The partnership with ae-Plus, especially with the Media Management team, has been an experience every manager dreams of. They quickly understood the market and our products to offer strategies and project scenarios.
We have been working with ae-Plus for over 6 years. The foundation of our relationship is transparency and communication. When I share our results, we feel a great sense of gratitude and the conviction that this is just the beginning.
From the start, I can say that the partnership with ae-Plus has been fundamental to the success of our business. The team demonstrates a high level of professionalism and expertise.
Certifications and recognitions
Strategic partnerships and certifications that strengthen our technical and operational capabilities.
Platforms with which we operate
Strategic partners who integrate the e-Plus technology ecosystem into day-to-day operations.
Digital Operation For e-commerce businesses that need to evolve every month.
Founded in 2010, ae-Plus started as an e-commerce specialist and has evolved to structure, operate, and accelerate digital channels for industries, retailers, and growing brands.
Today, our model is clear: we don't just deliver one-off projects. We organize the evolution of operations, coordinate specialists, and transform priorities into continuous, measurable improvements connected to business KPIs.
Learn more about ae-Plus →Real governance
A strategic Customer Success team monitors operations, organizes priorities, and connects business, technology, and performance in a clear plan for evolution.
Multidisciplinary experts
Tech, data, media, CRM, CRO, SEO, and AI coordinated in a single operational workflow.
Continuous evolution
Roadmap prioritized by impact, continuous improvement cycles, executive reporting, and data-driven experimentation.
What do you need know.
What is ae-Plus?
e-Plus is an e-commerce operations company specializing in structuring, operating, and evolving digital channels for industries, retailers, and growing brands. Founded in 2010, it operates from platform implementation to continuous growth, combining technology, performance, data, CRO, CRM, media, analytics, and AI through its proprietary CS Flex model.
What is CS Flex?
CS Flex is e-Plus' proprietary model for continuous evolution in e-commerce operations. It combines strategic Customer Success, governance, prioritization, and coordinated access to multidisciplinary experts—SEO, CRO, development, AI, media, CRM, data, and automation—activated as needed by the operation.
This is not reactive support or ad-hoc time banking: it's a monthly model for evolving your digital channel with pace, method, and executive oversight. CS Flex is ideal for companies that need recurring growth capacity, typically starting at 40 hours per month.
Which companies does ae-Plus work for?
e-Plus works with companies that have or want to build a relevant e-commerce operation — retailers, manufacturers, distributors, and B2C, B2B, or D2C brands.
Our focus is on operations that already have complexity, growth targets, and a need for continuous evolution in technology, performance, data, and digital channel management.
Which platforms does ae-Plus operate on?
e-Plus operates primarily on VTEX and Shopify, including projects with VTEX IO, FastStore, CX Platform, and Shopify Plus.
It also operates in marketing, data, and automation ecosystems with Google, Meta, RD Station, TOTVS, CRMs, ERPs, Analytics, and integration tools.
How does Strategic Diagnosis work?
Strategic Diagnosis is an initial analysis of e-commerce operations to identify bottlenecks, opportunities, and priorities for improvement.
e-Plus evaluates the tech stack, platform, integrations, KPIs, performance, data, and critical points in the customer journey, delivering an initial map of priorities by impact. This is the first step in understanding adherence, potential for evolution, and possible areas of work.
What is the difference between ae-Plus and a marketing agency?
Marketing agencies typically focus on campaigns, content, and the management of specific channels.
e-Plus operates the complete e-commerce business—platform, technology, data, media, CRM, CRO, SEO, Analytics, and AI—in an integrated and continuous manner. The difference lies in governance: instead of executing isolated tasks, e-Plus organizes priorities, coordinates specialists, and works towards the evolution of the digital channel's KPIs.
Does e-Plus serve companies that don't yet sell online?
Yes, provided there is a clear digitization strategy and the potential to build a relevant operation.
e-Plus can assist from structuring the digital channel, choosing a platform and integrations, to continuous evolution after go-live. For companies already operating online, the focus is usually on scale, performance, governance, and improving KPIs.
Does CS Flex replace the in-house team?
Not necessarily. CS Flex can complement the internal team, take on specific tasks, or coordinate development with internal areas and company partners.
The goal is to provide greater speed, method, and access to experts without requiring the company to internalize all the competencies in technology, performance, data, and growth.
Ready to evolve your E-commerce operation?
Schedule a Strategic Diagnosis. Within 48 business hours, we'll analyze your e-commerce operation, identify bottlenecks and opportunities, and deliver an initial roadmap of priorities based on impact.