Suiteshare, also called VTEX Assisted Sales, is a tool that allows retail companies like yours to connect their salespeople to their customers via WhatsApp and, therefore, carry out customer service and sales more conveniently and efficiently.
Just to provide some context, Suiteshare emerged in 2018 and experienced very rapid growth in the market in the following years. Seeing this new opportunity, VTEX acquired Suiteshare in 2021 and integrated it into its suite of tools for e-commerce and unified commerce.
In any case, with Suiteshare you will be able to attract more customers and convert them into leads and customers via WhatsApp. In addition, this tool makes it possible to automatically distribute consumers among your attendants and capture interaction data, among other features.
SUITESHARE FEATURES
Suiteshare (or VTEX Assisted Sales) has some of the best resources on the market for interacting with consumers via WhatsApp. Through this tool, your agents and salespeople will be able, for example:
- attract more leads: Suiteshare has solutions such as chat, widget, CTAs, QR Code and personalized links, ideal for attracting people to conversations via WhatsApp;
- convert more leads: the tool has a chatbot, form and integration with CRM, Marketing and e-commerce, which enables the conversion of anonymous consumers into leads;
- organize conversations: Suiteshare has a call center where you can organize conversations with your leads selectively, sequentially or geolocalized;
- analyze information: you can use Suiteshare to check the source channel of the leads, see demographic data, find out the number of calls from your team, etc.;
- Remarketing: It is possible to use your Suiteshare lead base to create Remarketing campaigns on Google Ads, Meta Ads and Twitter Ads, for example.
As you can see, Suiteshare (VTEX Assisted Sales) is a complete tool for those who want to activate conversational commerce . Through it, you can provide customer service, generate leads, and make sales much more easily via WhatsApp. It's worth using.
WHY USE THIS TOOL?
There are many reasons for you to start using Suiteshare. The first is to activate your company on WhatsApp, which is an extremely popular application among Brazilians. To give you an idea, according to an article in Folha de S.Paulo , WhatsApp predominates in all social strata and regions of Brazil, being present in the daily lives of 92% of social media users here.
In this scenario, companies already using Suiteshare have achieved excellent results. Lupo, for example, generated 347 WhatsApp accesses, according to information from Suiteshare itself . Usaflex, on the other hand, reached 40 WhatsApp accesses in just 5 days. In other words, a great success.
Meanwhile, Tramontina improved its e-commerce conversion rates by more than 20% between November 2020 and March 2021, according to data from the VTEX blog . And Track & Field, finally, increased its average monthly website clicks by more than 340% between October 2020 and March 2021, thanks to Suiteshare.
So if you haven't deployed Suiteshare yet, it's time to start deploying. Do like Lupo, Usaflex, Tramontina, Track & Field and thousands of other companies that already use Suiteshare! Activate WhatsApp and start answering and selling through this application with all the practicality that only Suiteshare can offer!
HOW TO IMPLEMENT SUITESHARE?
Suiteshare offers three subscription plans: Lite (R$249 per month), Business (R$399), and Enterprise (R$549). These prices are from November 2022. To see the updated prices, visit the “Vtex Assisted Sales” page.
To implement this, you can turn to e-commerce agencies like Agência e-Plus, for example. Agência e-Plus has been certified in VTEX technologies since 2015, having produced more than 300 e-commerce projects since then, including those for Pirelli, Speedo, Torra, and Pierre Cardin.
To learn more about the implementation of Suiteshare with Agência e-Plus, click on the button next and start a conversation via messenger app right now:
