Livechat is a SaaS model of customer service, technical support and chat software, which allows your sellers to dialogue with consumers while they view products and make purchases in your online store.
Furthermore, this software allows you to centralize customer service activities that occur via chat, social media, and email, among other channels. It connects to more than 200 tools, such as WhatsApp Business, Facebook Messenger, Google Analytics, and the VTEX platform , among others.
Created in 2002, Livechat has evolved over 20 years in many ways. Today it is available in 41 languages and 150 countries, where it is used by more than 34.000 companies. Discover some of its features below!
LIVECHAT FEATURES
Livechat is a very complete software, with a wide range of features. It has:
Chat tools:
You can integrate Livechat into your online store's interface and thus interact with consumers through a chat window. The software lets you use predefined responses, share files, enter tags and much more.
Customer engagement means:
Livechat allows asynchronous conversations, that is, it allows you to respond to consumers at the most convenient time. In addition, it has a ticketing system with which users can contact you anytime, 24 hours a day.
Reports for analysis:
Want to analyze the performance of your salespeople in chats? Livechat generates a bunch of agent, customer and e-commerce reports, among others, that allow you to analyze the results and get insights for improvement.
Security systems:
The software features encryption, credit card masking , access restriction, and a visitor banning system, etc. In this way, it provides greater security for both e-commerce and consumers.
Customization Features:
Finally, Livechat allows you to customize the widget's theme, colors and position. In addition, it has accessibility features, languages and chat enhancers. It also makes it possible to create profiles for the attendants.
As you can see, Livechat is a Swiss Army knife aimed at customer service in e-commerce. It's an amazing tool that can undoubtedly help increase the conversion rate of your digital business.
WHY USE LIVECHAT IN YOUR E-COMMERCE?
You can use Livechat in e-commerce for various functions. Try, for example:
- Help consumers through live chat;
- Escalate live chats with text, voice or video and with screen sharing;
- Generate more leads for your business;
- Measure customer loyalty through the Net Promoter Score;
- Conduct research;
- Provide technical support:
- Monitor the performance of your customer service;
- Make it easy for your customers to pay.
Livechat, therefore, may be the tool you were looking for to improve sales in your online store. Well then I recommend that you do a test. Integrate the software into your e-commerce for a period and see what happens!
As soon as you can, click on “ Chat Solutions ” and discover 5 customer service tools for your online store!
