VTEX Tracking is the delivery management software of the Brazilian multinational of technologies for e-commerce and omnichannel, VTEX. It is a system that allows you to route, track and communicate in real time the progress of deliveries to customers of virtual stores like yours. There are, in fact, many advantages of using VTEX Tracking in your e-commerce and they will be covered in this article.
Inherited from dLieve , a product collection and delivery management company recently acquired by VTEX, this software addresses multiple needs of people who frequently shop online.
To give you an idea, 93% of customers report wanting to stay informed about their shipments, according to Retail TouchPoints cited by GoFor . And, in addition, 51% of shoppers want real-time visibility into the status of their orders.
In contrast, as per Project44 also cited by GoFor, 73% of supply chain professionals cannot provide real-time tracking to customers. But, luckily, with VTEX Tracking this is possible, among other advantages that you can see below. Follow up!
VTEX TRACKING IN E-COMMERCE: 10 ADVANTAGES OF USING
By integrating VTEX Tracking into your e-commerce, you get several advantages. With this software you can, for example:
01 – Script your deliveries:
The software allows you to systematize all stages of the Last Mile of your e-commerce business. You can register deliveries, define the most efficient routes, and thus optimize and reduce the cost of your entire logistics operation.
02 - Inform the delivery forecast:
With this feature, your customers will be able to know the exact day and time that the order will arrive at their locations. So, by offering greater transparency, you gain the trust of customers, which increases the chances of them becoming your customers.
03 - Monitor shipments:
You can check the status of each shipment in real time. That way, you can keep an eye out for delays, which will allow you to take action in advance and avoid conflicts with your customers.
04 – Receive alerts about delays:
With this tool, drivers themselves can alert you in advance when they cannot deliver a shipment on time. This will undoubtedly give you time to think about delivery alternatives and customer communication.
05 – Communicate with drivers:
It is possible to contact the drivers at any time via chat and stay on top of the progress of the service. That way, if necessary, you'll have more time to help solve possible problems during the delivery journey.
06 – Confirm deliveries with proof:
The system employs a digital signature, photo of the stub and barcode scanning to confirm receipt of the order. In effect, this reduces operational errors and generates more savings for your company.
07 – Provide more security to customers:
The customer can read in advance detailed information about the driver who will deliver to their home. In addition to offering greater security, knowing who will deliver generates more credibility and reassures the person who will receive the product.
08 – Update customers:
With VTEX Tracking you can send delivery status notifications to customers via SMS, email or WhatsApp. Send, for example, driver data, route information and estimated arrival time. This type of upgrade is one of the biggest demands of customers.
09 - Reschedule deliveries:
The software has a feature with which it is possible to reschedule the delivery, which provides greater convenience and practicality to your customers. In this way, many disagreements, waste of time and unnecessary expenses are avoided.
10 – Use indicators:
The technology comes with performance indicators that can be viewed on a single dashboard. Look at, for example, delivery status, driver locations and a carrier ranking. So have many insights for improvement.
As you can see, VTEX Tracking optimizes the Last Mile in several ways. It allows you to trace more efficient routes, avoids mismatches, provides better communication along the way and offers greater transparency, among other benefits.
All this, in turn, makes your customers feel that the shopping experience in your e-commerce is much better than in competing stores. And if so, those customers will be able to remember that and your e-commerce brand the next time they need to buy a product.
HOW TO INTEGRATE VTEX TRACKING INTO YOUR E-COMMERCE?
The first step to integrating VTEX Tracking into your online store is to contact a VTEX partner agency. The e-Plus Agency, for example, has already produced over 300 projects using the VTEX platform for companies in Brazil and abroad.
To get in touch with the e-Plus Agency and start your VTEX Tracking integration project, just click on the button below:
