RD Station CRM is the Customer Relationship Management (CRM) system from the software development company Results Digitais. This system is ideal especially for small and medium-sized e-commerces. But it can also be useful for large e-commerces.
For those who don't know, a CRM is a customer relationship management software. It allows, for example, to collect, centralize and monitor consumer data; customize service and automate processes such as sending emails. In this way, it facilitates the work of your Marketing department and your sales team.
In this context, RD Station CRM is one of the best as it is easy to deploy and use. In addition, it is a 100% Brazilian tool with instructions for use in Portuguese, which makes it easier to assimilate and train personnel.
ADVANTAGES OF RD STATION CRM
RD CRM provides multiple advantages for e-commerce operations. Through this software it is possible, for example:
- Personalize interaction with consumers;
- Automate business processes and thus eliminate your salespeople's manual tasks;
- Manage sales teams by viewing different performance parameters;
- Integrate with personal agenda and, in this way, avoid the loss of follow-ups and sales contacts;
- Record interactions with customers on Whatsapp and phone, maintaining a service history;
- Track results through business performance reports.
Furthermore, RD CRM allows you to organize your sales funnels, automate sales, create opportunities, register and track goals, sell without leaving WhatsApp, view reasons for lost deals, schedule future deals with the same client, integrate with RD Station Marketing and more than 30 apps such as Google Maps and Google Calendar, for example.
As you can see, RD Station CRM is a very complete customer relationship management software and, therefore, it can be very useful for your e-commerce business. It's worth implementing and trying out. And if you need help with implementation, know that you can always count on the Agência e-Plus team , which has Gold certification in RD Station. Click the button below and contact us:
