Movidesk is a customer service software that centralizes service channels in a single place. It has chat for e-commerce and, in addition, it integrates with messenger apps, with your e-mail system and even with your company's telephony.
In development since 2014 by a Brazilian startup of the same name located in Blumenau, Movidesk currently has more than 3.000 customers, including Unilever, Unimed, ESPN and Intelbras, for example.
Among its main features are chat with integration with Facebook Messenger, scheduling with tickets and a report center where you can check the performance of calls and get insights for improvements. Find out more then!
MOVIDESK RESOURCES
The Movidesk customer service software assists in communicating with consumers. In addition, it makes it possible to increase the productivity of your service team, providing performance gains for your e-commerce. For that, it has features of:
Waiters
Movidesk has real-time chat, which allows your salespeople to talk to consumers who visit your online store. It integrates with Facebook Messenger, with your e-mail system and with your company's telephony. Allows you to include contact forms in multiple places. In addition, it centralizes technical documents and tutorials for its products, has a customer portal and service ticket system.
Productivity:
For better productivity, Movidesk has features such as contract hours for managing hours worked on a ticket and extra expenses. It counts with time notes to record the activities performed. It also has an agenda to control appointments and an integration center with other software. In addition, it has automation systems with macros and triggers.
Management:
Finally, for better service management, Movidesk comes with an intuitive panel with more than 75 types of performance indicators and reports. In addition, it has a satisfaction survey that allows you to find out if consumers are satisfied with the service on your e-commerce. What's more, it has an SLA that allows you to ensure that the agreements established between the company and its customers are fulfilled.
It's worth remembering that Movidesk has extra modules for WhatsApp , Success, and chatbot, which gives your customer service even more power. As you can see, it's a very complete customer service system that's worth implementing in your e-commerce business.
WHY USE THIS SOFTWARE IN E-COMMERCE?
You can use Movidesk for many things. For example, use it to:
- Serving customers via live chat;
- Monitor metrics and service indicators;
- Offer quality self-service in your e-commerce;
- Centralize and organize calls;
- Perform ticket notifications and knowledge base;
- Generate automation triggers.
In this way, by serving better, you increase customer satisfaction, improve productivity and reduce costs, among other advantages. So use Movidesk! Take a test!
As soon as you can, click on “ Chat for online store ” and discover 5 amazing solutions!
